We are here to assist you 7 Days a Week:
Monday, Tuesday & Wednesday from 10am to 4pm (EST)
Thursday & Friday from 10am to 1pm (EST)
Saturday & Sunday 11am to 12pm (EST)

E-mail or Call Us

Info@royalmedicaldevices.com.  One of our team members will reply within 24 hours.

Throughout the USA we can be reached by calling 404 309 8591 at the times specified above.

My Order(s)

Go to My Account to check the status of your order, track your package, or update your profile.

Shipping & Returns

SHIPPING OPTIONS

Royalmedicaldevices.com has partnered with UPS, FedEx and the US Postal Service to provide several fast and affordable shipping options.

FedEx 3-Day, 2-Day and Overnight Shipping — Fast delivery and complete trackability of your order from the time it leaves us until it arrives at your location. 3-Day shipping is not available to Alaska and Hawaii. Saturday and Sunday are not shipping days.

USPS Priority Mail — Orders delivered to a P.O. box, APO/FPO address, or US territory will be shipped Priority Mail by The United States Postal Service. Delivery to a P.O. box within the Continental United States will take approximately 1 week, and delivery to APO/FPO, US territories , or a P.O. box outside the Continental United States will take approximately 2-4 weeks, depending on location. If you need faster shipping, please consider delivery to an alternate location in the Continental United States.

Standard Shipping — Low cost-effective delivery for packages under 70 lbs. Typically 2 to 9 business days within the contiguous US for delivery. Standard Shipping is available to all US addresses, including P.O. Boxes. This carrier picks up your package from our fulfillment facility and passes the package on to the US Post Office (USPS) for final mile delivery.

*Orders with a weight of over 50 total lbs or that require multiple package shipments, may be subject to shipping charges that are higher than our standard rates. Orders meeting these provisions, will be held, and you will be contacted for approval on additional shipping charges before releasing your order for shipment.

DELIVERY TIME IS BASED ON  YOUR SHIPPING OPTION

RETURN POLICY

IT’S IMPORTANT TO US THAT YOU’RE COMPLETELY SATISFIED WITH YOUR MERCHANDISE.

We accept returns for up to 30 days after receipt of your purchase. Return items must be sent back in their original packaging, with store tags attached. Sorry, but we cannot take back Software, Digital or Downloadable Items. Needles, Syringes,  Electrodes, and Lead Cables where the pack has been opened will not be accepted. 

When returning an item, it must be placed inside of the manufacturer’s box, then inside of a separate shipping box. Do not write on the manufacturer’s box, do not tape it closed, or use it as a shipping box. Returns will not be accepted unless it’s sealed in their original packaging.

To send an item back to us, please enclose the RoyalMedicalDevices.Com invoice which arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance, as RoyalMedicalDevices.Com cannot be responsible for lost return shipments. You are also responsible for the return shipping fee.

All returns must be sent to our Returns Department.

Royal Medical Devices – Returns Dept.
10752 Hawks Vista St.
Plantation, FL 33324 USA

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping Fees are non-refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@royalmedicaldevices.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@royalmedicaldevices.com. and send your item to our returns department address listed above.  All exchanges are subject to the same policy as our return policy.

Need help?

Contact us at Service@RoyalMedicalDevices.Com for questions related to refunds and returns.